Dental office toolkit dot customer sercice full#
If the group has selected an option that limits access based on the dentist’s participation level, indication is made on the top right hand corner of the dental insurance card - “Must see a PPO provider for benefits.” With these particular plans, if the patient chooses to see a provider outside his/her network, no benefits will be paid and full payment is the responsibility of the patient. How do I know if my patient is eligible for benefits? My patient has an exclusive Delta Dental PPO plan. Once you’re done inputting all of your patient’s identification numbers, a fax will be sent to you immediately. You will get an automated voice response that will lead you through simple instructions. You can also use Benefits Faxback to verify benefits and eligibility via fax by dialing 1-877-FAX-DDKS. Once logged in, select the Kansas Provider Toolkit, and then select Patient Benefits or Benefit Rundown. You can easily and quickly view your patient’s benefits/eligibility through your online account. How do I get a rundown of my patient’s dental coverage? If you have questions about Coordination of Benefits, please contact our Customer Service team. Some groups have specified a “carve-out” clause in their dental programs that might limit a secondary carrier’s payment. Total payments from both carriers cannot exceed 100% of the approved fee for the service. Children covered by parents who work for different employers are usually primary under the plan of the parent whose birthday occurs first in a calendar year (not necessarily the oldest parent). Generally, if the patient is covered as an employee and also as a dependent of an employee at another company, the coverage through the patient’s employer is primary. If your patient is covered by both Delta Dental of Kansas and another dental carrier or a medical plan that offers dental coverage, Delta Dental coordinates benefits with the other carrier. Once you have successfully logged in, review the following tutorials to ensure you can perform your daily office tasks in the new DOT.My patient is covered under two dental plans. System will require a unique first name and last name for each username (ex: first name: John, last name: Smith and first name: John, last name: Smith1)
For example: ABC Dental with TIN 123456789 has usernames ‘jsmith’ and ‘jsmith1’, the Note: Please ensure businesses with multiple usernames have first names and last names that are unique to each username. When you first log in to the new DOT, you will be asked to confirm and/or complete the following information for your account:
If you are a current user of the Dental Office Toolkit, you will be able to use your existing username and password. Step 2: Know what to expect at your first log in: Pop-ups will only be used to display a printable format of benefits, routine procedures, etc.Visit to check and see what browser you are currently using.The new DOT requires the latest version of Google Chrome and Adobe Acrobat Reader.Any passwords previously saved in your browser will not be ported to the new DOT. Ensure you have access to all your DOT usernames and passwords.Personal email addresses and phone numbers should only be entered in the event that your specific service office does not have an office email address and phone number.This is especially important for offices that To ensure that the entered email address and phone number is locally and immediately accessible to you now and in the future, consider using the contact information of your dental office.Please keep the following things in mind when updating your profile:.Failing to provide up-to-date and accessible contact information will require re-registration to use the new Toolkit: Ensure you have an up-to-date user profile in the Dental Office Toolkit.Step 1: Complete DOT user profile and set up user requirements:
Dental office toolkit dot customer sercice how to#
To view a tutorial on how to register and/or log in, please click here.
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